Refunds & Cancellations Policy

At Bankside Plumbing, we are committed to providing high-quality plumbing services and ensuring our customers are completely satisfied. Please review our refunds and cancellations policy below.

Cancellations

We understand that plans can change. You may cancel or reschedule your appointment free of charge with at least 24 hours’ notice.
Cancellations made with less than 24 hours’ notice may incur a call-out fee to cover costs.

Deposits

For larger jobs where a deposit is required, please note that deposits are non-refundable if the job is cancelled within 24 hours of the scheduled time. This helps cover any materials or time allocated to your booking.

Workmanship Guarantee

We take pride in our workmanship. If you are not satisfied with the services provided, please contact us within 7 days of the completed job so we can assess the issue and arrange a solution or rectification as required. We are committed to meeting Australian plumbing standards.

Materials & Parts

Special-order or custom materials are subject to the supplier’s return policy. Any restocking fees or return costs will be passed on to the customer if applicable.

If you have any questions about our policy, please feel free to contact us directly at:
0432 055 119
david@banksideplumbing.com